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Request Assistance

You can contact the Taxpayer Advocate by telephone or by letter (email is not recommended as it is not secure).

Please provide the following information:

  • Name, address, social security number, or Vermont business account number
  • Telephone number, mailing address, and email address
  • Type of tax(es) and reporting period(s)
  • Detailed description of the problem and efforts you have made to resolve it

Contact the Taxpayer Advocate

Hours: Monday through Friday
7:45 a.m. to 4:30 p.m.
Phone: (802) 828-6848
Fax: (802) 828-5873
Address: Vermont Department of Taxes
Taxpayer Advocate
PO Box 429
Montpelier, Vermont 05633-1401

Systemic Issues

While reviewing individual taxpayer issues, the Taxpayer Advocate may detect systemic issues. Systemic issues are inherent in the overall system, rather than due to a specific, individual, isolated factor. However, any individual, business, tax professional, or other interested party may request a review of department policy or procedures if they believe there is a systemic issue.

The Taxpayer Advocate researches and analyzes the systemic issue and makes recommendations to the Vermont Department of Taxes directed toward addressing and preventing similar issues from happening again.

Common factors of systemic issues:

  • Always affect multiple taxpayers
  • Involve Vermont Department of Taxes systems, policies, and procedures
  • Involve protection of taxpayers’ rights, receipt of fair treatment, and provision of essential taxpayer services

 If you think there might be systemic issues, we recommend that you provide the Taxpayer Advocate with the following information:

  • Telephone number, mailing address, email address
  • Type of taxpayers affected and, if known, number of affected taxpayers
  • A detailed description of the issue
  • The system, policy, or procedure involved, if known