The Department of Taxes consists of seven divisions. These divisions work together to form the Department of Taxes, and to service the state as a department of The Agency of Administration (AoA). The Tax Department primarily serves the AoA in collecting money to fund principal governmental functions. The divisions that make up the department include:
- The Administration Division, including the Commissioner and Deputy Commissioner, is responsible for department leadership and management function, while responding to tax policy questions from the Governor, Legislature, and additional stakeholders.
- Revenue Accounting and Returns Processing conducts daily bank deposits, refunds, electronic funds transfers, credit card payments, and directs all incoming mail to the department.
- Compliance supervises the appropriate payment of taxes. They foster early intervention through educational assistance for all taxpayers, to ensure that taxpayers are compliant with the law.
- Information Systems provides technological support and security for the department’s data collections systems.
- Policy, Outreach, and Legislative Affairs (POLA), interprets and formulates state tax policy, resolves tax policy questions, and educates Vermont taxpayers, tax preparers, legislators, and business owners so they are informed and complicit with the law.
- Property Valuation and Review (PVR) supports the property tax system and related programs, while working closely with towns as they oversee taxes and programs at the local level.
- Taxpayer Services is dedicated to outreach and assistance to taxpayers, in addition to administering taxes, licensing programs, the property tax, and renter rebate programs.
The AoA provides administrative and support services to all Vermont state government agencies. The AoA includes the following departments: Buildings and General Services, Finance and Management, Financial Services, Human Resources, Information and Innovation, Libraries, Risk Management, Taxes, and Workers’ Compensation and Injury Prevention. The AoA promotes state program coordination, responds to administrative and policy changes, and ensures transparency for public tax dollars. The services provided by the AoA directly impact all Vermonters.