What is a Taxpayer Advocate?

The Taxpayer Advocate serves to represent your voice at the Vermont Department of Taxes.  As an independent entity within the Department, the Tax Payer Advocate is committed to helping Vermont taxpayers by balancing taxpayer assistance against enforcement efforts. The Taxpayer Advocate is here to listen to you, to understand your problems or concerns, and to work with you in an effort to resolve them.  The advocate works to ensure that every taxpayer is treated fairly, and that you know and understand your rights.

Our Mission

The Vermont Taxpayer Advocate works to resolve taxpayers’ concerns with the Vermont Department of Taxes.

The Taxpayer Advocate:

  • Offers free guidance to help taxpayers with problems that they are unable to resolve on their own
  • Works for fair treatment of taxpayers
  • Provides education to taxpayers so they know and understand their rights

More information regarding the role and responsibilities of the Taxpayer Advocate can be found in the Annual Taxpayer Advocate Report.

Who Can Use the Service?

Taxpayer Advocate services are available if a taxpayer has concerns with the following:

  • An issue with, or action by, the Vermont Department of Taxes not resolved by normal, established procedures within 180 days
  • A response or resolution not received by the date promised
  • An action by the Department that will cause a substantial hardship, irreparable injury, or long-term adverse impacts

Before contacting the taxpayer advocate, have you:

  • Contacted the Compliance Department?
  • Exhausted all other options?

Ready to contact the taxpayer advocate?

Contact Us

Commissioner Kaj Samsom
133 State Street | Montpelier, VT 05633
(802) 828-2505

Taxpayer Assistance Window
Office Hours: 7:45 a.m. - 4:30 p.m. Monday - Friday

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